Terms of Service

You may use ProvideWise only for lawful purposes and in accordance with these terms. You agree that you will not:

• Use the platform for any illegal, fraudulent, or unauthorised purpose.
• Upload, store or share information that is unlawful, defamatory, harassing, discriminatory, or otherwise harmful.
• Misuse participant information or use it for purposes other than providing NDIS support coordination services.
• Attempt to interfere with the security, availability or performance of the platform, including by introducing viruses or malicious code.
• Reverse engineer, decompile, scrape, or extract data from the platform without permission.
• Share login credentials or allow unauthorised access to your account.

You are responsible for all activity that occurs under your account and for ensuring your use of the platform complies with your professional obligations, the NDIS Code of Conduct and all applicable laws.

ProvideWise is offered on a subscription basis. The details of available plans, features, pricing and billing frequency are set out on our website or in a separately signed agreement.

• Subscriptions automatically renew for the same period unless cancelled before the renewal date.
• Fees are payable in advance and are non-refundable except where required by law.
• We may change pricing by giving you reasonable notice. Price changes take effect at the next renewal date.
• If payment fails, we may suspend or restrict access to the platform until payment is received.
• You are responsible for providing accurate billing and tax information.

[Insert any specific billing terms, trial periods, free-tier limits or enterprise arrangements here.]

ProvideWise uses artificial intelligence to generate suggestions, case notes, task ideas, reminders and other outputs. By using the AI features, you acknowledge and agree that:

• AI outputs are generated automatically and may not always be accurate, complete, appropriate or up to date.
• You are responsible for reviewing, editing, approving and using any AI-generated content before it is stored, shared or relied upon.
• AI-generated content does not constitute professional, legal, medical or NDIS advice.
• We do not use your content to train third-party AI models for general purposes.

You must not use AI-generated outputs in ways that breach NDIS requirements, professional standards, or participant confidentiality obligations.

Our IP. ProvideWise and all related software, designs, branding, documentation, and other materials are owned by us or our licensors and are protected by copyright, trade mark and other intellectual property laws. You receive a limited, revocable licence to use the platform in accordance with these terms.

Your content. You retain ownership of the content you enter, upload or create in the platform, including participant records, notes, documents and task data. You grant us a licence to use that content solely to operate, support and improve the platform for you.

You must not remove, obscure or alter any copyright, trade mark or other proprietary notices in the platform.

To the maximum extent permitted by law:

• The platform is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free, secure or suitable for every purpose.
• We are not liable for any indirect, consequential, special, punitive or exemplary damages, including loss of profits, data, reputation or business opportunity.
• Our total liability for any claim arising from or relating to these terms or the platform is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or AUD $100, whichever is greater.
• Nothing in these terms limits liability that cannot be excluded under the Australian Consumer Law or other applicable law.

You are responsible for ensuring your own professional insurance, compliance obligations and record-keeping practices meet NDIS and regulatory requirements.

You may close your account at any time by contacting us or using the account settings available in the platform. You remain liable for all charges incurred before cancellation.

We may suspend or terminate your account, with or without notice, if we reasonably believe you have:

• breached these terms or applicable law
• misused the platform or endangered the security of others
• failed to pay fees when due
• become inactive for an extended period

On termination, your access to the platform will cease. We may retain or delete your data in accordance with our Privacy Policy, applicable law and any separate data retention agreement. You are responsible for exporting any data you need before closing your account.

These terms are governed by the laws of the State of [Insert State, e.g. New South Wales], Australia. Any legal proceedings arising out of or in connection with these terms will be brought in the courts of that State and you submit to the non-exclusive jurisdiction of those courts.

Before commencing any legal action, the parties agree to attempt to resolve any dispute in good faith through the following process:

1. The complaining party must provide written notice of the dispute to the other party.
2. The parties will attempt to resolve the dispute through direct negotiation for at least 30 days.
3. If the dispute cannot be resolved through negotiation, the parties may pursue mediation or other alternative dispute resolution before commencing litigation.

Nothing in this section prevents a party from seeking urgent injunctive or equitable relief from a court where necessary.

We may update these terms from time to time. We will notify you of material changes by email, through the platform, or by updating the "Last updated" date at the top of this page. Your continued use of ProvideWise after the changes take effect constitutes acceptance of the revised terms.

If you do not agree with the changes, you must stop using the platform and close your account.

If you have questions about these terms, please contact us: